Contact Us

Contact Us

Hungry for answers?
We've got you.

Real people from our team in Mexico answer every message. WhatsApp is the fastest way to reach us.

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Planning your trip?

Not sure which tour fits, or have a question about food, kids or timing? Ask us before you book.

Message us on WhatsApp →

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Already booked?

Need to change your date, number of guests or details? Email us with your booking reference.

Email our reservations team →

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Private & corporate groups

Same tours, just your group: your own guide, your start time and optional transportation.

Request a private tour quote →

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Travel agents & partners

Agencies, DMCs and hotels: ask us about net rates and group bookings in all 9 destinations.

Write to our partnerships team →

Where we meet

Meeting points

Here is where each tour starts. Please arrive 10 to 15 minutes early.

Playa del Carmen

Mérida

San José del Cabo

Cabo San Lucas

Tulum

Mexico City

Cancún

Puerto Morelos

Cozumel

Quick answers

Before you write

Can you accommodate vegetarians or food allergies?

Vegetarian choices are available on request, and we adapt stops for most allergies and gluten-free diets when you tell us in advance. For a 100% plant-based experience, book our Playa del Carmen Vegan Food Tour.

Can I bring kids?

Yes, families are very welcome. Infants from 0 to 4 years old join for free.

What happens if it rains?

Tours run rain or shine. In case of severe weather we may adjust the route for your safety, and if we cancel because of a hurricane you get a full refund.

What is your cancellation policy?

Free cancellation up to 24 hours before your tour. With our Flexible rate you can cancel or reschedule up to 1 hour before.

Is transportation included?

Our tours are walking tours and start at the meeting point listed above. Transportation to and from the meeting point is not included, except on private tours with the transportation option.

More questions? See our full FAQ.

Phone & WhatsApp

+52 984 310 7514

Headquarters

Playa del Carmen, Quintana Roo, Mexico

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